Dating Direct 12 August 2011 Reviewer: Rip off from Scotland
256 of 473 people found this review helpful
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Dating Direct is a very easy site to join and what is on offer is perfectly acceptable apart from the difficulty there is with cancellation and customer service. Last year I deleted my profile and closed my account. However, when you sign up they operate an automatic renewal policy. So when I deleted my profile, closed my account and stopped using the site they still continued to remove money from my account. There must be a less obvious way to navigate the site to cancel payment and despite receiving no notification Dating Direct continued to remove money from my account. I have tried to contact customer services who acknowledge that I deleted my profile last year and have not used the site since August 2010 but get a very bland 'sorry but that is our policy' response and 'you will not be getting a refund'. In my view the automatic renewal and difficulty in cancelling payment/contacting customer service is quite a sophisticated system for preying on some already vulnerable people.
In summary, I would not recommend Dating Direct to a friend.
