Easy to join but not to leave 30 January 2015 Reviewer: Cynicism Justified from UK
186 of 334 people found this review helpful
Chances of Getting a Date:
Features:
Quality / Size of Members' Photos:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:
I wanted to cancel my subscription and found that the only way to do this was by calling an 0800 phone number. I was out of the UK and couldn't do that. I sent repeated messages to the support team explaining my predicament. For 2 days I received replies telling me to call the 0800 number - as if they hadn't read my message properly. My subscription was eventually cancelled but not until my renewal date had passed and they had taken a payment for another month. Am I being cynical in thinking that they 'messed around' in order to get another month's subscription?!?!
In summary, I would not recommend Urban Social to a friend.
